Overcoming the genAI "trough of disillusionment"

Why is Gen AI adoption faltering? Elliott discusses the current disillusionment surrounding generative AI, characterized by a gap between executive expectations and employee experience. He argues that to overcome this "trough of disillusionment," companies need to establish clear guidelines for AI use, prioritize team-based learning and skill development, and focus on improving work quality, not just quantity. The ultimate goal is to foster positive employee engagement with AI, acknowledging that realizing the long-term benefits requires investment in training and a supportive work environment, rather than simply pressuring employees for immediate adoption.