How to Get Real About Measuring to Outcomes

Neiman Marcus Group had industry-leading retention in frontline employees, higher productivity and profit -- and made its investors very happy last year. The secret sauce? Allowing flexibility – including in the frontline – while holding people accountable for results.

There is a profitable alternative to RTO mandates. Neiman Marcus Group’s former chief people officer delivered remarkable business success using a simple premise: Give people more work flexibility — with accountability for results.

The reality is that pairing up workplace flexibility with a deep focus on results-based management can demonstrably boost bottom-line results for businesses and improve the lives of workers, research has found. A reduction in unwanted attrition and stress levels and an increase in productivity create a high potential for a win-win for both workers and their employers.

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